Background
Owners need to know the likely impact and who picks up the phone.
Questions to ask yourself
- Could we keep trading if systems were unavailable for a day? A week?
- Who would we call?
- What would we tell customers?
- Who decides whether to shut systems down?
- Who handles communications if the website is down?
What you can do today
Draft your first hour
Three actions.
- 01Write a one-page “if everything is down” plan. Put it in three places that are not on the network.
- 02Add to your phone: IT supplier's emergency number, cyber insurer's claim line, ICO (0303 123 1113).
- 03Check your cyber insurance — most include an incident response provider. Find their hotline.