Background
An SME can believe “the IT company has it covered” when in reality no one is challenging the quality.
Questions to ask yourself
- What exactly is our IT supplier responsible for — support, or security?
- Do they test backups, or only check they ran?
- Do they tell us about risks, or only respond to problems?
- Could we move away from them easily?
- Do they own any of our domains, accounts, or master passwords?
What you can do today
Audit your supplier in 30 minutes
Three free questions.
- 01Reread the SLA. Search for security and backup. If they aren't there, that work isn't their job.
- 02Email your supplier: “What three risks are you actively managing for me?”
- 03Find out who legally owns your domain name, DNS, and master Microsoft 365 / Google admin.